Customer Satisfaction Questionnaire

We, at HAH we are committed to providing the highest quality of services to our clients. In the past year you utilized our services on legal matters. Please spare a few minutes to share with us your views and opinion by answering the following questions:

1-     How would you rate the expertise of the attorneys handling your work?

Poor

Satisfactory

Good

V.Good

Excellent

2-     How responsive were our attorneys to your schedule and needs?

Poor

Satisfactory

Good

V.Good

Excellent

3-     How well were you treated by our staff?

Poor

Satisfactory

Good

V.Good

Excellent

4-     How well did we keep you informed of the status of the matters we are handling on your behalf?

Poor

Satisfactory

Good

V.Good

Excellent

5-     How would you rate your overall satisfaction with our performance including the form of our invoices and our fees?

Poor

Satisfactory

Good

V.Good

Excellent

6-     How did you first hear about our firm?

Recommended by a then current client.

Recommended by a former client.

Recommended by attorneys directory (Please specify)

Legal Directory Name

7-     Were you informed at the beginning of the case what are the estimate of the fees for this case?

Yes

No

8-     If you need legal services again in the future, how likely are you to use our services again?

Definitely will use the firm again.

Probably will use the firm again.

May use the firm again.

Probably will not use the firm again.

Definitely will not use the firm again.

9-     Do you have any other comments or suggestions?s

10- Would you like someone to call you? If Yes, please include your contact information.

Name

Email

Phone